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What You Agree to When You Use ck2

Using ck2 means you accept the terms set out on this page — including how your account works, what payments we accept, and who is eligible to access the platform.

Account eligibility rulesbKash, Nagad, Rocket payment termsData and privacy postureJurisdiction-dependent accessContact path for legal queries
ck2 What You Agree to When You Use ck2
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account eligibility, a payment dispute involving bKash, Nagad or Rocket, or you want to request a copy of the data we hold, our support team handles these directly. Reach out through any of the channels below and keep your registered account details to hand so we can verify your identity quickly.

Live Chat Open the chat widget from any page on ck2. A support agent will ask for your registered account ID before discussing legal or payment disputes.
Email Support Send your legal query or data request to our support email. Include your registered wallet number — bKash, Nagad or Rocket — so we can locate your account.
Account Help Centre Log in and navigate to Account Settings, then Help. From there you can raise a formal dispute or submit a request to correct your account information.
DATA AND SECURITY POSTURE

How We Protect Your Account and Data

Your account security and the accuracy of the information we hold matter to us practically, not just in policy. Here is how we handle the four areas that come up most in legal queries — data handling, cookies, account security and retention.

Data We Collect and Why

We collect your registered name, contact details and the wallet identifier you use — bKash, Nagad or Rocket — to process payments and verify your account identity. We do not sell this data to third parties.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand which parts of the lobby you visit most. You can manage cookie preferences in your browser settings at any time.

Account Security Steps

Each login is verified via a one-time PIN sent to your registered mobile number. If you receive an OTP you did not request, contact us immediately through live chat so we can lock your account.

Retention and Deletion Requests

We retain account records for the period required by our operational obligations. To request deletion of your personal data, submit a written request via email with your registered wallet number for identity verification.

Common Questions About ck2 Legal Terms

These are the questions we receive most often about account eligibility, data rights and legal obligations. If your question is not answered here, reach us via live chat or email with your account details.

Eligibility depends on your local law and the regions we serve. You must confirm you are accessing the platform lawfully from your location before creating an account.

A mismatch in wallet details can delay or block your payment. Update your wallet information in Account Settings immediately and contact support via live chat if a transaction is already pending.

Yes. Send a data access request to our support email with your registered Rocket, bKash or Nagad wallet number. We will verify your identity and respond within a reasonable timeframe.

We post all material updates directly on this page. The date at the top of the page reflects the latest revision. Continuing to use your account after an update means you accept the new terms.

Contact us immediately through live chat. We will lock your account, review the login history and, where needed, require fresh identity verification before restoring access.

We share only the minimum data needed to process a payment — your wallet number and transaction amount. We do not share your full account profile or browsing history with payment providers.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.