Reference

How ck2 Handles Your Personal Data

When you open an account with ck2 and fund it via bKash, Nagad or Rocket, you share personal and payment data with us.

Account data protectedbKash, Nagad, Rocket payment details securedYour rights clearly statedData never sold to third partiesJurisdiction-dependent access

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct or delete the data we hold on your account, our support team handles those requests directly. Raise a data query through live chat, email or your account dashboard — we will confirm receipt and outline the next steps. Response times depend on request complexity, but we aim to acknowledge every privacy request promptly.

Team online

Live Chat

Start a live chat session from your account dashboard to raise a data access or deletion request — a support agent will log it and follow up directly.

Email Support

Send your privacy request by email with your registered account details. We will confirm receipt and let you know what information we need to verify your identity.

Account Dashboard

Some data corrections — like updating your contact number or linked bKash wallet — can be requested directly through the settings section of your account.

What Data We Collect and Why

ck2 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you give us when you register — your name, contact details and date of birth — and the transaction data generated when you deposit or withdraw using bKash, Nagad or Rocket. Device identifiers, browser type and session logs are recorded automatically to

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keep your account secure and detect unusual activity. We do not store your full mobile wallet PIN or password at any point; payment authentication stays within your own wallet app. Cookies and similar tracking tools help us understand which pages you visit and how long sessions
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last, so we can improve the account journey. If you contact our support team, that conversation is logged and kept for a defined retention period. Data shared with payment processors like bKash, Nagad and Rocket is limited strictly to what those processors need to complete your
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transaction. We do not sell, rent or trade your personal data to marketing companies. Access to this platform and its data practices depends on your local law and the eligible regions we serve — if you are unsure whether this applies to your location, check with
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a local legal adviser before opening an account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Retain Your Data

Our data practices cover four areas that matter most to account holders: how data is stored securely, how long we keep it, how cookies work on the platform, and how you request changes. Each area below sets out the specific approach we take so you know what to expect.

Account Security

Account access uses OTP verification tied to your registered mobile number. We apply encryption to stored personal data, and our systems flag login attempts from unrecognised devices for review.

Data Retention

We keep your account and transaction records for as long as your account is active and for a defined period after closure. Payment records linked to bKash, Nagad and Rocket transactions are retained as required by our operational obligations.

Cookies and Tracking

Cookies record session activity, preferred language settings and page-visit patterns. You can adjust cookie preferences in your browser settings, though disabling all cookies may affect how your account loads.

Requesting Changes

You can request a copy of your data, ask us to correct inaccuracies, or request deletion through live chat or email. We verify your identity before processing any change to protect your account.

Your Privacy Questions Answered

Below are the questions we hear most from account holders about how their data is handled on ck2. If your question is not covered here, reach out through live chat or email and we will respond with account-specific detail.

We collect your name, contact number, date of birth and the payment method you use — bKash, Nagad or Rocket. Device and session data is also recorded automatically when you log in.

No. Your wallet PIN stays within your own bKash, Nagad or Rocket app. We only receive confirmation that a transaction completed — we never see or store your authentication credentials.

Yes. Send a data access request via live chat or email with your registered account details. We will verify your identity first, then provide the relevant records within a reasonable timeframe.

Data is kept while your account is active and for a set period after closure. Transaction records — including Rocket and Nagad payment history — are retained in line with our operational obligations.

We share data only with payment processors like bKash, Nagad and Rocket — and only the details they need to complete your transaction. We do not sell or trade your data to marketing companies.

Contact support by live chat or email and state that you want your data deleted. We will confirm your identity, review what can be removed under our retention obligations, and update you on the outcome.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accountck2 Login InfoCk2 Glossary

How ck2 Handles Your Personal Data

Reach Us About Your Privacy

Live Chat

Email Support

Account Dashboard

How We Protect and Retain Your Data

Your Privacy Questions Answered

01 What personal data does ck2 collect when I open an account?

02 Is my bKash or Nagad wallet PIN stored by ck2?

03 Can I request a copy of the data ck2 holds on my account?

04 How long does ck2 keep my account and transaction data?

05 Does ck2 share my data with other companies?

06 How do I ask ck2 to delete my personal data?

Privacy Policy

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